Digital governance for better services with mapping of ICT applications in public sector service provision

Author Helen Dian Fridayani, Muhammad Younus , Yuli Isnadi, Li-Chun Chiang and Sindy Widyasari Abstract Purpose This study explores the role of Information and Communication Technology (ICT) in advancing digital governance within public sector service provision. Despite the growing body of literature, existing studies remain fragmented across domains such as e-government, smart cities, and digital […]