Responsiveness is one of the indicators used to measure the performance of public services. Rapid response, good, professional, and aspirational, is needed by the community to meet its expectations of public services. In this policy brief will be discussed about how the responsive behavior (response behavior) that needs to be done by health care providers to serve complaints from service users. Will also be discussed why there are still many omnipotent responses in response to complaints? What caused this to happen? And what should the service provider do?