The user’s sevice complaints is informations that can be used as an important consideration to improve the performance of service delivery. But many citizens of service users do not complain even though they are not satisfied with the service received. The causes are quite varied such as a low awareness of the user’s right to complain, the reluctance or inability of the users to file a complaint. The low capacity of the citizens of the users or the absence of a simple and simple complaint procedure are two factors that often become the root cause. Providing easy and simple procedures for delivering complaints is the best solution to increase user participation in improving the quality of health care services.
- Research and Publication
- Policy Brief
- Simplifying Users to Make Complaints on Health Insurance Services