Establishing an Integrative Complaints Service System within the Health Insurance Service

Health insurance services are not uncommon to get complaints from the community related to quality which in some cases is considered still not in accordance with expectations.
So far, various efforts to respond have been done by service providers. However, the improvement efforts do not seem to be integrated among the stakeholders related to the health insurance service system. Therefore, it is important to build a network of stakeholders to overcome the limitations to the effectiveness of better outcomes.