Complaint Mechanism on the Health Insurance System

Numbers of public complaints in health services are often found easily in everyday life. Limited public access to obtain clear information about the rights and obligations in a service often backfire for service users to get excellent service quality. On the other hand, although many local governments have provided the media for the community to submit complaints, but have not been fully utilized by their citizens. Survey conducted by the Tifa Foundation and the Department of Management and Public Policy, UGM tried to see how the community’s expectation of regional health insurance (Jamkesda) against the grievance mechanism that has been provided by the government of Kulon Progo Regency.